Connecting farmers and artisans to consumers through a sustainable shop.
Order, Delivery & Return
Copyright. All Rights reserved by Artisan Resistance 2022
ORDER, DELIVERY & RETURN
We deliver our food & wines via secure, tracked and insured shipping partners. Our wines are packaged in premium protective card packaging to prevent bottle damage. We always make sure that orders received are processed the same day.
Artisanresistance.nl is an online sales service of wine and other alcoholic products whose sale is expressly prohibited to minors.
Prices
All sales prices shown on the artisanresistance.nl website are inclusive of VAT and do not include any duties, taxes or fees due in the country of destination, if different from The Netherlands. It is understood that these charges are borne by the purchaser who is responsible for verifying the amount with the competent customs authorities.
The published prices are subject to possible variations without any obligation to give notice to site users.
Registration
In order to use the artisanresistance.nl services, users must register on the site, truthfully and completely providing all the data requested in the registration form and accepting the privacy policy in full and these general conditions. artisanresistance.nl has no visibility on the access credentials of its users, who therefore have the burden of keeping them. It is also possible to proceed with the purchase without registering using the "continue without registration" formula. In any case, users will have to enter the data for carrying out the delivery and any invoicing.
Purchase procedure
To proceed with the purchase, the user will select the products of interest on the relative pages of the website, enter the desired quantities and add the products to the shopping cart. To complete the purchase, the user must verify the order on the checkout page, enter the billing and delivery information and complete the payment of the price and shipping costs as indicated in the order summary. The actual availability of a product is indicative, as multiple users can purchase it at the same time and make a product unavailable that another user had already placed in the cart.
The photos inserted are indicative and do not constitute a guarantee of the quality of the products. Furthermore, the photograph does not always show the vintage actually on sale, for which only the year indicated in the name of the product is the only proof. The conclusion of the purchase contract takes place when the order and shipping confirmation is sent to the e-mail address provided by the user.
artisanresistance.nl reserves the right not to confirm a purchase order by communicating the unavailability of one or more products within 5 days. In this case artisanresistance.nl will refund the purchase price and the shipping costs incurred by the user.
Payments
The Customer can pay for the selected products and the related delivery costs in the following ways:
1 – PayPal, Credit Card
2 – Stripe
3 – Bank Transfer
Our delivery options for the wines or food in storage in Amsterdam are as follows (soon available)
- Delivery is included
- Delivery between Monday to Saturday
- Please note purchases made after 16:00 on Friday and during the weekend will arrive the following Tuesday
The shipping company will generally deliver the order within 24/48 hours, with the exception of disadvantaged areas and/or smaller islands. Without prejudice to the fact that artisanresistance.nl will undertake to fulfill each order in the shortest possible time, the times indicated above are to be considered indicative and not binding. It is also specified that during the main holidays, due to the high volume of courier traffic, these times could lengthen considerably. Where available, the user will be notified of the name of the courier and the code to track the shipment and possibly to independently change the address and day of delivery.
Collection Free
All orders can be collected from Niewmarkt in Amsterdam.
Europe
- Order by 16:00 to receive your purchase within 5-7 business days
- Delivery between Monday to Saturday
- Please note purchases made after 16:00 on Friday and during the weekend will arrive the following Tuesday
Delivery is included
Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland
Rest of the World
Please contact us at hello@artisanresistance.com
Please note that any extra taxes added by destination countries are the customer's full responsibility.
REFUND & RETURNS
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@artisanresistance.com If your return is accepted, we’ll send you how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@artisanresistance.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.